Does Babies R Us Take Toys R Us Gift Cards
Help services
Customer Service
HOW Can I Attain YOUR CUSTOMER SERVICE?
You lot can achieve our Customer Service team via electronic mail using our contact us page or by Chat.
WHY CAN'T I Achieve Client SERVICE BY Telephone?
Nosotros have fabricated some changes to improve our services and our website. We haveaddedChat to our customer experience, replacing the telephone line. t We believe we tin can provide better service this way.
WHERE Tin can I FIND THE CHAT OPTION?
The chat is bachelor on all our pages in the lesser right-hand corner. It is available on mobile and desktop.
HOW Tin I REACH Client SERVICE VIA Email?
You can reach our Customer Service team via e-mail using our contact us page
WHAT IF I DON'T HAVE AN Email?
You lot can reach your local shop (run into locator for store locations) for assistance
IF I PROVIDE MY E-mail IN CHAT OR CONTACT United states VIA EMAIL, WILL I RECEIVE MARKETING Electronic mail?
No. This is simply for our Customer Service team to communicate with y'all. In club to receive marketing email, you lot must provide consent on our email preference page.
HOW CAN I SPEAK TO SOMEONE OVER THE PHONE?
Yous can still phone call your local store if you lot prefer to speak to ane of our team members.
Curbside pick up
Curbside pickup is a program that allows you to purchase your favorite items online, and pick them up at your local store! Click here for step-by-step instructions on how to use Curbside Selection Upwards.
You lot salvage shipping and get your items fast!
Y'all volition receive a "Ready for Pickup" email confirming the particular is in stock and fix to exist picked upwardly.
Delight check store hours on our site before picking upward your order.
What are the benefits?
- You lot become your items fast AND you don't accept to pay for shipping
- No worries – pick up that Last Infinitesimal Gift with ease
- Be the showtime to pick up new items and new releases
How does it work?
All items eligible for the Buy online, pick upward at store program volition have "Gratuitous Shop Pickup " message.
You lot will be presented with several options for commitment based upon your needs.
If you wish to do Store Choice up (Curbside Selection Upward), select the store from the listing under Add to cart and click "Add to Cart".
If the particular is available, in that location volition be an "In Stock" indicated and you will exist able to "Select Store".
Is every item eligible for pick up?
Not all stores and items are available for the Buy online, pickup at shop program. Y'all can check each item'due south availability by looking for the " Costless Store Pickup " message on each item detail page.
Tin can I selection some items up at a shop and have some shipped to my dwelling?
Aye, you tin can! Simply select the advisable store locations for each item yous add together to cart and your social club volition be processed accordingly. Just remember that you will be required to pick up the order at each location selected. The person picking up the order must take the Fix for choice up email and proper identification. If the name doesn't lucifer, we reserve the right to decline to give the product.
Practice I pay online or in shop?
Your credit card, PayPal account and/or gift carte volition exist charged online. For more than data, click here.
Can I change the store, one time I've selected it?
If during the checkout process you change your mind and decide y'all want to pick upwards the item at a different location, yous volition need to remove the particular from your cart and re add information technology with the proper location. If yous wish to alter the transport to address, not to worry, you lot can edit information technology during the checkout process with simply a few uncomplicated clicks. One time the order has been placed, there is no manner to change the store location or the delivery accost.
Shop Pickup order condition
Shop Pickup items will brandish tracking information within 30 minutes after your order is placed.
How will I know when to go to the store?
You may get to the store afterwards you accept received the "Ready for Pickup" email.
How long volition the shop hold my order?
Your "Ready for Pickup" electronic mail volition provide you with detail for the number of days in which to pick up your order; typically, this will be v days from the receipt of the "Set for Pickup" email. If, later 5* days, your order has non been picked up, your order will be cancelled, and a refund will be processed back to original method of payment. Should yous require more than 5 days, delight contact the store directly for assistance.
*Annotation: At sure times of the twelvemonth Toys"R"Usa and Babies"R"Us may change the time frame in which yous have to pick up your order in club to better arrange our customers and shop assembly. Please exist sure to check your "Set up for Pickup" electronic mail for the exact time frame.
Do I demand to bring anything to the store when I pick up my order?
Yes, you lot will need the following items when picking up your order:
- Ready for Shop Pickup Email (one for each store selected)
- Valid ID: Commuter's License or government- issued ID
Where do I pick up my order?
After receiving your "Prepare for Pickup" e-mail, get to the store that you selected as your pickup destination. Upon arrival, contact the store at the number plant on the electronic mail to inform them of your arrival. One of our team members will bring the item to your car. Do non get out of your car. For more than information, visit our Curbside Choice Upwards folio.
How practise I abolish or render my purchase?
The social club volition be cancelled if information technology is not picked upwards within 5 days of receiving your "Ready for Choice Up" email and a full refund volition exist posted to your original payment method.
Returning your buy is easy. Simply visit Client Service at whatever Toys"R"Us or Babies"R"U.s.a. store and bring your "" email, which contains a return barcode to assistance in expediting the process.
Are there any restrictions?
In that location are a few restrictions you should be aware of:
- You will not be allowed to pick upwardly your social club without the Ready for Pickup email and a valid ID.
- Pre-Ordered items are not eligible for Store Pickup.
Babe Registry
Sign up for a 1-on-i personal registry appointment at your local Babies"R"Us store at a time that is user-friendly to you. You tin set up an appointment online, by calling your local shop or by contacting our customer service team.
Gift Cards Assist
Redeeming a Gift Menu
Toys"R"U.s.a. Canada honours all Canadian issued Toys"R"U.s. and Babies"R"Us gift cards. We do not accept gift cards issued in the U.Due south.A. or other countries.
Redeem a Canadian issued Gift Bill of fare or a Canadian Issued eGift Card online
- Go to babiesrus.ca or toysrus.ca and select the items you want to purchase.
- When you are gear up to checkout, click "Shopping Cart".
- Proceed through the checkout.
- Enter your gift card number and PIN from the carte du jour on the Payment Page and click "Utilize Souvenir Cards." When making a purchase online, yous may redeem up to 3 Canadian issued Gift Cards per society.
You lot may utilize eligible promotional codes when placing an society that tin can be paid for with Toys"R"Usa Gift Cards.
Delight make sure you lot concur on to all Souvenir Cards used on your purchase until your society arrives. If your society cannot be fulfilled, a credit is issued or y'all need to return whatever items, credit will be issued on the original method of payment, starting with the Gift Bill of fare, if applicative
Redeeming Canadian issued Souvenir Cards at a Toys"R"United states and Babies"R"Us Store
At the register, present the Gift Card as you would any other class of payment. If you are using an eGift card, delight ensure to print and present the eGift Card electronic mail showing the eGift Card Number, Pin and Bar code. The amount you spend volition exist deducted from your Gift Card residuum.
How Can I Purchase a Souvenir Card Online?
- Go to our Souvenir Bill of fare purchase page located at the bottom of each page, or click on this link and follow instructions to checkout.
- The "eGift card" allows you to email a card to a recipient'southward electronic mail address. The electronic mail should exist received within an hour.
Rules and Regulations for Souvenir Cards:
- Gift Cards cannot be redeemed for cash or returned for a refund.
- A maximum of three Gift Cards may be applied to an society.
- Canadian issued Gift Cards may be practical toward the price, shipping, and tax charges for eligible items.
- Paper gift certificates that were purchased in Toys "R" Us stores may non be applied to online orders.
- Nosotros will not accept gift cards issued in the United states of americaA. or other countries.
Checking "R"United states Gift Carte du jour Balance
- For residual enquiry, click on "My gift Card" located at the bottom of each page.
Souvenir Wrap
Gift wrap service is currently unavailable on our website and in our stores. Nosotros apologize for any inconvenience.
eSSentials Accessibility
DISABILITY COMMUNITY Involvement
THROUGH ESSENTIAL ACCESSIBILITY™
A virtual wheelchair for our website
Individuals who have trouble typing, moving a mouse or reading can't access the net without assistive applied science.
This icon certifies that our website featureseSSENTIAL Accessibility:
AODA Multiyear Accessibility Plan and Commitment
It is the foundation of aDisability Community Involvement initiative launched in association with leading advocacy groups for the disabled.
Click on this icon to visit world wide web.essentialaccessibility.com where assistive applied science is available free of charge.
eSSENTIAL Accessibility features an array of keyboard and mouse replacement solutions to heighten user experience and to help make the web accessible to all. These "culling input methods" include a webcam-based hands-free movement tracking system that allows users to overcome any physical limitation. Information technology besides includes a web page reader.
eSSENTIAL Accessibility tin be used on a standard PC past anyone with dexterity limitations that ascend from a multifariousness of conditions including:
- Stroke/paralysis
- Arthritis
- Multiple Sclerosis (MS)
- Parkinson'due south disease
- Cerebral Palsy (CP)
- Age-related factors
Moreover, it likewise helps those who take difficulty reading because of:
- Literacy deficiencies
- Express English language proficiency
- Dyslexia or similar learning bug
- Mild visual impairment
Toys "R" Us (Canada) Ltd., is proud to be a Founding fellow member of thisInability Community Involvement initiative to create shared value. Information technology reflects our commitment to Diversity, Inclusion, Corporate Citizenship and Social Responsibility.
Source: https://www.babiesrus.ca/en/help?fid=help-services
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